VOSS Terms & Conditions

Definition of agreement

 

By accepting the quote and upon payment of the deposit invoice the client is agreeing to the Terms and Conditions of sale which can be viewed on our website

 

This agreement is between VOSS PROJECTS Ltd advertised as ‘yourgardenrooms.co.uk’

 

And

 

The customer.- Who is the person(s), company or organisation responsible for purchasing the product(s) or services from VOSS PROJECTS Ltd.

If part of the Terms and Conditions of sale is deemed invalid, the remainder of the Terms and Conditions of sale will continue to be valid.

VOSS PROJECTS Ltd reserve the right to amend the Terms and Conditions of sale at any time.

VOSS PROJECTS Ltd website ‘yourgardenrooms.co.uk’ website, brochures and relative drawings are for illustrative purposes only.

 

Quotation, Invoicing and Payments

 

All quotes will be valid for 30 days from date of submission. After this time VOSS PROJECTS Ltd reserve the right to re-quote for the works.

 

Payment Structure

 

A deposit of 25% 0f the total costs agreed will be Invoiced by VOSS PROJECTS Ltd. upon signed order for the works.

 

25% payment will be due upon commencement of foundations, either ground screws or traditional concrete base

 

25% payment will be due once the roof is in situ and the structure is weather tight

 

25% final payment will be due upon completion and hand over

 

All payments must be paid within 5 days of the Invoice date or otherwise agreed in writing. All goods remain the property of VOSS PROJECTS Ltd. until the final balance has been paid in full.

 

Cancellations and postponements

 

At least 21 days notice prior to the installation start date is required for cancellations. If the customer wishes to cancel the order within 21 days of the installation start date, charges will be incurred.

Charges explained as follows.

 

21-10 days prior to installation start date will incur cancellation charge of 10% of total invoice

Less than 10 days prior to installation start date will incur cancellation charges of 25% 0f total invoice.

 

Planning permission

 

Planning consent is not normally required for Garden Rooms. If planning consent is required, VOSS PROJECTS Ltd. can submit applications on the customer’s behalf, however VOSS PROJECTS Ltd. cannot be held responsible for rejected applications.

Once a planning application has been approved, VOSS PROJECTS Ltd. cannot be held liable for any comeback from the local authority as a result of changes made by the customer or additional costs incurred as a result of such changes; including but not limited to relocating the garden room.

 

Schedules

 

Any delay caused by the customer that are beyond the control of VOSS PROJECTSLtd. Are the responsibility of the customer and VOSS PROJECTS Ltd. reserve the right to charge the customer for any lost time and travel costs.

Whilst every effort is made to ensure that all contracts are delivered on time, VOSS PROJECTS Ltd. can make no absolute guarantee of completed installation of a building by a specific date or time and cannot be held responsible for the delay or postponement of works due to forces outside our control, which may include but is not limited to extreme weather conditions, problems with access or parking or a force majeure. Therefore any timeframes provided to the customer are an indication only and do not form part of the contract. Should VOSS PROJECTS Ltd. fall behind due to any events beyond our control, the customer will be informed. However VOSS PROJECTS Ltd.cannot be held liable for any loss, damages, charges or expenses incurred by the customer as the direct or indirect result of any delay to the completion of works, or delay in the delivery, installation or completion of an order. VOSS PROJECTS Ltd. will not be held financially liable for return visits that may be required for any rectification works to the building following any such delays.

 

Materials

 

VOSS PROJECTS Ltd. reserve the right to change building materials or specification without prior notice. We will always endeavour to supply the materials that have been stated

 

Works on site

 

Whilst works are being carried out on site by VOSS PROJECTS Ltd. access to the area is strictly prohibited to any persons other than those authorised by VOSS PROJECTS Ltd. The restriction is in place until all works are completed up to and inc. handover. Materials and tools can br hazardous to anyone who is not wearing the correct personal protective equipment (PPE) or is not correctly trained.

Customer access to the site is granted where required and when accompanied by a member of the work team.

VOSS PROJECTS Ltd. cannot be held responsible for any injury caused to people or animals or damage that may occur to tools or materials on site if unauthorised persons enter the site area.

Sufficient workspace will be required, it is the customers responsibility to remove any garden items unless agreed by VOSS PROJECTS Ltd. prior to start of works.

VOSS PROJECTS Ltd. will take care to avoid damage to the customer’s property                                                                                                                                                                                                                                                                              whilst on site. However, in undertaking such works, the customer accepts that some damage may be unavoidable during installation, in particular around access routes and the surrounding works area. Therefore, VOSS PROJECTS Ltd., cannot be held liable for any such unavoidable damage.

It is the customers responsibility to ensure that the works area is safe. VOSS PROJECTS Ltd. reserves the right to withdraw its employees from site if the working conditions are deemed unsafe in accordance with current Health and Safety regulations.

VOSS PROJECTS Ltd. Will install fittings or appliances supplied by the customer, upon agreement and discretion of VOSS PROJECTS Ltd. and only once the costs have been quoted and invoiced for immediate payment.

It is the responsibility of the customer to provide any parking permits that may be required.

VOSS PROJECTS Ltd. will require access to water and electricity.

 

Electrical works

 

Where VOSS PROJECTS Ltd. has completed a full external connection of power, an electrical certificate will be issued to the customer once the balance has been paid in full.

Where it has been agreed that VOSS PROJECTS Ltd. is to complete a connection of an existing cable or of a cable to be supplied by the Customer, the Customer is required to run the cable from the property’s main fuse board to the Garden Room site. VOSS PROJECTS Ltd. will not complete any of the works to run the cable, including clipping the cable to any boundary/wall/fence, unless this has previously been stated or agreed. Should the customer request that such work is carried out this will incur additional fees, which will be quoted for and invoiced separately .

VOSS PROJECTS Ltd. reserve the right to cancel an electrical installation should the existing electrical installation be deemed unsafe, non-compliant or not fit for purpose.To ensure all safety regulations are met, VOSS PROJECTS Ltd. reserves the right to make any changes to electrical product specification or services. If any such changes are required, the Customer will be informed and advised of any associated costs before the relevant works are carried out.

 

GUARANTEE

 

The terms of our guarantee are as follows

 

10 years structural guarantee

10 YEARS Workmanship guarantee

Manufacturers 10 year guarantee for window and door profile

20 years guarantee EPDM roof

 

Guarantee. Excludes normal wear and tear and decorated surfaces. No guarantee will be made against scratches or imperfections in/on glass once the sign off of the building inspection has been completed. Any door adjustments after the first 12 months are also not covered by the guarantee.

Additional exclusions internal linings and trims, floor coverings internal accessories, blinds, electrical appliances inc. underfloor heating and air conditioners which will have manufacturers guarantee .

External cladding is not covered under guarantee as wood is a natural product and may have inherent defects such as knots and shakes. The colour of the timber may fade over time and it is recommended that any timber cladding is treated regularly.

No guarantee will be made for materials supplied by a client to be installed by VOSS PROJECT Ltd.

No guarantee will be made for any issues that arise from a base that has not been installed by VOSS PROJECTS Ltd.

Unless subsidence is caused by the negligence of VOSS PROJECTS Ltd. during installation, it shall not be deemed liable for subsidence to the garden room or the surrounding installation site.

The guarantees are void if the space is utilised for accommodation without the correct permissions from the local authority.

Please contact VOSS PROJECTS Ltd. within 24 hours of the discovery of a fault. Failure to report a fault immediately may invalidate your guarantee. Once agreed, a maintenance team will be dispatched to remedy the issues free of charge. VOSS PROJECTS Ltd. will not re imbrues payments made to third party repair contractors without prior written consent.

Your guarantee will be invalidated if any structural alteration is made to the building by the customer or a third party employed by the customer. Any related remedial works will then be charged to the customer

If the customer is deemed to be responsible for any faults to the building , including failure to maintain the garden room, all costs associated with remedial works will be charged to the customer.

VOSS PROJECTS Ltd. Liability shall not exceed the total purchase value of the product. In taking any steps it deems necessary to rectify any issues, VOSS PROJECTS Ltd. shall be entirely discharged of liability under this guarantee.

 

VOSS PROJECTS Ltd. are covered by a public liability insurance of up to £5 million.

 

Maintenance recommendations

 

To make the best of Your Garden Room and to insure all guarantees remain valid, we recommend the following:-

Our aluminium doors are supplied with trickle vents as standard. We strongly recommend that the vents are left open to maintain constant ventilation of the building to avoid condensation

The customer is responsible for inspecting roofs and gutters and clearing them of any debris at least twice a year.

To avoid moisture getting trapped underneath the garden room, and vegetation and weeds coming into contact with the building, an air gap must be maintained at the sides and rear of the building and be clear of any obstacles. If remedial works are carried out and any defect is discovered because of failure to maintain a clear area around the building, the customer will be charged for the cost of the works.

Failure to properly maintain the garden room as indicated may invalidate the guarantees,

 

Liability

Nothing contained in these terms and conditions shall be considered to limit or exclude the liability of VOSS PROJECTS Ltd. for death or personal injury as a result of VOSS PROJECT Ltd.’s negligence or that of its employees or agents.